1. Introduction

Pingxiang Chempack Imp & Exp Co., Ltd. (“we,” “us,” “our,” or “the Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, share, and otherwise process your personal information when you visit our website at https://chempack.co/ (the “Website”), communicate with us, or use our products and services.

2. Data Controller Information

The data controller responsible for processing your personal information is:

• Company Name: Pingxiang Chempack Imp & Exp Co., Ltd.
• Website: https://chempack.co/
• Brand Name: CHEMPACK
• Business Profile: Founded in 1992, CHEMPACK is a leading manufacturer and solutions provider specializing in catalysts, adsorbents, grading materials, support media, and tower packing for industries including oil refining, petrochemicals, gas processing, environmental protection, chemicals, and fertilizers.

For any questions or requests regarding this Privacy Policy or our privacy practices, please contact us using the information provided in Section 14 (“Contact Us”).

3. Personal Information We Collect

We collect personal information from two sources: (i) information you voluntarily provide to us, and (ii) information collected automatically via automated means when you access or use our Website.

3.1 Information You Provide Directly

When you interact with us through our Website or other channels, you may provide the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, job title, and postal address when you fill out contact forms, request quotes, or subscribe to our communications.
• Communication Content: Information you provide when you contact us via email, phone, or the Website, including inquiries about our products and services.
• Business Information: Company details, industry sector, procurement requirements, and other information necessary for us to provide our products and services to you.
• Account Information: If we establish a business relationship, we may collect account credentials, billing information, and transaction records.

3.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically via automated means:

• Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Information: Pages visited, duration of visits, links clicked, referring and exit pages, and other browsing behavior on our Website.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. For more details, see Section 5 (“Cookies and Similar Technologies”).
• Location Information: General geographic location derived from your IP address (country/region level only).

4. How We Use Your Personal Information

We process your personal information for the following purposes:

1. Responding to Inquiries: To respond to your inquiries, provide quotations, and communicate with you about our products and services. This processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
2.  
3. Providing Products and Services: To fulfill orders, deliver products, provide technical support, and manage our business relationship with you. This processing is necessary for the performance of our contractual obligations.
4.  
5. Website Operation and Improvement: To operate, maintain, and improve our Website, diagnose technical problems, and optimize user experience. This processing is based on your consent or our legitimate interest in providing a functional and user‑friendly Website.
6.  
7. Communication: To send you information about our products, services, promotions, and industry updates that may be of interest to you. This processing is based on your consent, which you may withdraw at any time.
8.  
9. Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests. This processing is necessary for compliance with our legal obligations.
10.  
11. Security and Fraud Prevention: To protect the security and integrity of our Website, detect and prevent fraud, unauthorized access, and other illegal activities. This processing is based on our legitimate interest in ensuring the security of our systems and data.
12.  
13. Internal Business Operations: For accounting, auditing, billing, reconciliation, and internal reporting purposes. This processing is based on our legitimate interest in maintaining accurate business records and complying with legal obligations.

5. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and understand user behavior.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our Website. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
• Performance Cookies: Collect information about how you use our Website to improve functionality.
• Functional Cookies: Allow our Website to remember your choices (such as language preferences) and provide personalized features.
• Targeting/Advertising Cookies: Used to deliver relevant content and measure marketing effectiveness.

5.2 Cookie Management

When you first visit our Website, you will be presented with a cookie banner that allows you to manage your cookie preferences. You can change your preferences at any time via the “Cookie Settings” link in the footer of our Website. Disabling certain cookies may affect Website’s functionality.

For detailed information about the cookies we use, please refer to our Cookie Policy at https://chempack.co/cookies.

6. Sharing and Disclosure of Personal Information

We do not sell, disclose, or otherwise transfer your personal information to third parties for their own marketing purposes without your explicit consent. We may share your personal information in the following circumstances:

• Service Providers: Trusted third parties performing services on our behalf (website hosting, data analytics, CRM, email delivery, IT infrastructure). They access personal information only as needed and are contractually obligated to protect it.
• Business Partners: Distributors, agents, and partners as necessary to fulfill product/service requests.
• Affiliated Companies: For internal administration and comprehensive service delivery.
• Legal and Regulatory Authorities: When required by law, court order, or governmental regulation, or to protect rights, property, or safety.

7. Cross‑Border Data Transfers

As an international business, we may transfer your personal information to recipients outside the People’s Republic of China, including to our affiliated companies, service providers, and business partners in Europe, North America, Asia, and other regions where we operate.

7.1 Cross‑Border Transfer Safeguards

We implement appropriate safeguards for cross‑border transfers, including:

• Completing security assessments required by applicable laws;
• Signing standard contractual clauses (SCCs) for cross‑border data transfers;
• Maintaining data protection certifications where applicable.

7.2 Consent for Cross‑Border Transfers

We will obtain your separate explicit consent before transferring your personal information overseas, and will inform you of the overseas recipient, purpose, method, data categories, and your rights regarding such transfers.

8. Data Security Measures

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8.1 Technical Measures

• Encryption: Industry‑standard SSL/TLS encryption for data transmission.
• Access Controls: Role‑based access to personal information.
• Data Minimization: Collect and retain only necessary information.
• Anonymization/Pseudonymization: Used to reduce privacy risks.
• Security Monitoring: Systems to detect and respond to incidents.

8.2 Organizational Measures

• Internal data protection policies compliant with applicable laws.
• Regular data protection training for relevant employees.
• Confidentiality obligations for personnel handling personal data.
• Data breach response procedures, including required notifications.

8.3 Data Breach Notification

In the event of a personal data breach, we will promptly take remedial measures and notify affected individuals and competent authorities as required by law.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations:

• Active Business Relationship: Retained for the duration of the business relationship and a reasonable period thereafter.
• Legal Obligations: Retained to comply with tax, accounting, and regulatory requirements.
• Litigation/Disputes: Retained as needed for legal claims.

When the retention period expires, we will securely delete or anonymize your personal information.

10. Your Rights

You have the following rights regarding your personal information:

1. Right to know and decide how your personal information is processed.
2. Right to access and obtain a copy of your personal information.
3. Right to correct or supplement inaccurate or incomplete personal information.
4. Right to request deletion of your personal information under applicable conditions.
5. Right to withdraw consent at any time (without affecting prior lawfulness).
6. Right to request an explanation of our processing rules.
7. Right to data portability where applicable.
8. Right to object to automated decision‑making that significantly affects your rights.

To exercise these rights, contact us using the details in Section 14. We will respond within 15 working days and may verify your identity before processing.

11. Sensitive Personal Information

We generally do not collect sensitive personal information through this Website. Our processing is limited to B2B business contact information necessary for our professional relationship. If sensitive personal information is ever required, we will obtain your separate explicit consent and explain the necessity and impact.

12. Children’s Privacy

Our Website, products, and services are not directed to individuals under the age of 14. We do not knowingly collect personal information from children under 14. If you are a parent or guardian and believe your child has provided personal information without consent, contact us immediately. We will delete such information promptly upon verification.

13. Policy Updates

We may update this Privacy Policy to reflect changes in practices, technology, legal requirements, or operations. Material changes will be posted on the Website with a revised Effective Date. We may notify you via email or prominent notice for significant updates. Your continued use of the Website following the posting of changes shall constitute acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise your data protection rights, please contact us at:

• Company Name: Pingxiang Chempack Imp & Exp Co., Ltd.
• Brand Name: CHEMPACK
• Website: https://chempack.co/
• Address: 12th Floor, Sky Building, Digital Economy Industrial Park, Dongda St., Anyuan District, Pingxiang, Jiangxi 337000, P.R. China
• Email: sales@chempack.com
• Phone: +86-799-6669456 / +86-799-6660456

We will respond to your inquiry within 15 working days. You may lodge a complaint with relevant regulatory authorities if you are unsatisfied with our response.

15. Dispute Resolution

Any dispute arising from or relating to this Privacy Policy shall first be resolved through good‑faith negotiation. If the dispute cannot be resolved amicably, either party may submit it to the competent people’s court at the location of the Company.

This Privacy Policy is governed by the laws of the People’s Republic of China, without regard to its conflict of law principles.